Help Center

We accept all major credit cards as well as Paypal. Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Marso.

Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

To track your order, see the link in the confirmation email of your order.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

Contact info@marsoliving.com within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00 – 17:00pm CEST. We cannot cancel orders for you on Saturday or Sunday. If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

At the moment we do not offer gift cards, but stay tuned - we will soon.

The Standard delivery time is 2 working days after your order has been packed and ready for dispatch in Switzerland. Orders to other European countries can take up to 8 working days. If a product is sold out, delivery time may be longer, and we will inform you of the situation.

Contact info@marsoliving.com within 30 minutes of placing your order during normal business hours Monday – Friday, 9:00am – 17:00pm CEST.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 60 days of delivery receipt to be eligible for a refund.

Please note we do not accept returns on final sale items and Gift Cards.

We recommend using your Marso Living shipping bag or carton box to return your item. Please send it to the following address:

 Marso Living Returns 

 Alte Obfelderstrasse 69 

 8910 Affoltern am Albis 

 Switzerland 

 If your item was damaged upon receipt or if you believe the item you ordered has a manufacturer's defect, please reach out to us directly by info@marsoliving.com. 

Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days. If you return your items after 60 days from their delivery receipt, we reserve the right to refuse your return.

Our return policy applies to all international orders. We are not responsible for return shipping on international orders and are unable to provide a label or reimburse for international return shipping charges.

Only our down and down alternative items are covered by warranty. All our pillows come with a 5-year warranty. Down duvets come with a 5-year warranty and our down alternative duvets come with a 2-year warranty. Marso Living grants you a warranty against any manufacturing defects on our textile assortment.

The warranty does not cover defects due to defective care (visit our care page for further information), subsequent alteration, use of force non-compliance with care and washing instructions, exposure to heat or moisture and soiling.

We do not offer a warranty on any other items. If you believe your product has a manufacturer’s defect upon receipt, please reach out to our team immediately.  info@marsoliving.com

We founded Marso Living with a firm believe that everyone deserves the highest quality of bed time. The bed is the most used furniture in our homes and the place where we spend one-third of our day. The bed is where we recharge, where we dream and where we make love. The bed is simply used for so many occasions in life that we made it our mission to improve the bed time for all of you. For more information visit our About us page. But if you are wondering what the name stands for, it is simply the first letters in our founders’ names, Marc and Sofia. 

The two founders are named Marc and Sofia therefore we combined the two names. Switzerland stands for exceptional quality, timeless elegance, sustainability and XXX. Which are also our promises to our customers.

Currently you can only buy Marso Living in our online store.

For press or marketing inquiries, please email  info@marsoliving.com

We're always looking for new talent. Please send us your resume and tell us why you would fit into our team.

We're always looking for interesting partnerships. Please send us an email to info@marsoliving.com with a short description of your proposal.

We require a 12-14 week lead time for large hospitality orders (10+ rooms). Smaller requests or reorders may be processed without a lead time, depending on inventory available. Please note that shipping may take up to 10 business days. Can Hospitality partners purchase retail products for their properties? Yes, hospitality partners can purchase items from our retail line for their projects. Please note that we may require a 12-14 week lead time for larger quantities.

Unlike our retail line, our hotel-grade bedding can withstand commercial laundering and features design details specific to housekeeping needs. Further we are able to offer any sizes and fillings requested by the customer.

Our program is open to hotel managers, design professionals and business owners who would like to partner with us to enhance their guests’ experience. Email us at info@marsoliving.com 

Our Trade Program offers our retail line at special pricing and is best suited for smaller residential projects (independent interior designers or property owners outfitting one to five rooms). Our Hospitality Program features our hotel-grade line and is best suited for larger commercial projects (boutique hotels, resorts, short term residences, gyms, spas or restaurants).

Our Marso Living down bedding and down alternative pillows are manufactured in a family-owned factory in Switzerland where premium bedding production has thrived since 1973. Our down alternative duvets are manufactured in China, where our local agent oversees the production and making sure our Swiss production values and standards are applied during the whole production chain. 

Marso Living has evaluated carefully which sizes are the best for duvets and pillows. According to our extensive research we decided to produce only two sizes, one single and one double. Hence, our Duvets are offered in the sizes 150x200 and 200x200 cm and our Pillows in the sizes 50x60 or 50x90 cm.

Duvet inserts: 150x200 cm and 200x200 cm

Pillows: 50x60 cm and 50x90 cm 

The size of your bedding items are a personal matter of taste and comfort. Logically, we recommend the Marso Living single sized duvet (150x200 cm) for individuals who are sleeping on a small sized mattress up to 140 cm wide, or for the ones who love to have their very own duvet to wrap themselves in.

We recommend the Marso Living double sized duvet (200x200 cm) for individuals or couples who are sleeping on a larger sized mattress from 140 cm and up, or for the ones who just love having a large duvet.

Further we elaborated the fit of other bed cover sizes (eg. 155x200 or 200x210 cm) with the Marso Living sizes. It has been shown that there is no problem in length or width at +/- 10 cm.

We always recommend measuring your bedding carefully before making an order to know what sizes fits your existing bed and bedding. It has been shown that there is no problem in length or width at +/- 10 cm.

For example: you have a duvet cover the size of 160x200 and wants to buy our single Marso Living down duvet sized 150x200. This will fit well, and you won’t hardly notice the difference in size. Find the perfect fit here.

All over Europe it is very common to differ in warmth grades for the duvets. The scale moves from 1 (light) to 5 (very warm), whereas 3 is medium.

To cover all needs Marso Living has decided to produce a light (1-2) and warmer version (3-4). We think that modern homes with the possibility of heating do not require the warmth grade 5 anymore.

Therefore, someone who is warm at night or lives in a warmer climate may choose the Marso Living Lightweight duvet. Someone who lives in a colder climate region, who likes to feel warm while sleeping or for someone who doesn’t have any specific needs, we recommend the Marso Living All Season Duvet.  

It is very common that pillows are being divided into different degrees of density: Soft, medium and firm. See more under products and descriptions. Various pillow producers state, that the density grade should match your type of sleeping. Divided into side and back sleepers (firm), side, stomach and back sleepers (medium) and stomach sleepers (soft). At Marso Living we believe the pillow you choose should just be the one you prefer the most regardless of the way you sleep (if you even know?). 

To give you an example, our two founders have different taste where Sofia loves the fluffy Marso Living Soft Pillow although she is sleeping on the side, while Marc instead prefers the little denser one, Marso Living Medium Pillow although he mostly sleeps on his stomach, like a starfish in his bed.  

Our products are not certified organic because the organic label does not ensure that an item is non-toxic. Items made of fibers grown organically – but then processed with toxic chemicals – may still carry the organic certification label. Instead, we adhere to the Oeko-Tex certification, which surpasses all other standards in safety and environmental protection.

Our Marso Living bedding textiles, made of the finest Supima cotton has a thread count of 400. Read more about thread count on our blog.

Visit our Care Page for information on how to care for your Marso bedding items.

Yes, you can mix and match your bedding set as you wish by using our bedding set configurator here: link.

At Marso Living we are committed to care for our planet and everything on it; nature, humans and animals. All our textiles carry the Oeko-Tex certification which means our products are free of harmful chemicals and safe for you and our planet. Our down and feathers are ethically sourced and certified by Downpass, a quality certification that stands for animal protection and welfare.

At Marso Living we strive to provide excellent quality bedding that requires us to work with one of the best factories in the world. We make all our textiles in a family owened factory in Guimarães, a region of northern Portugal where premium textile production has thrived since the 18th century.  

Yes, all our products are made of natural fabrics. Our Sateen collection is made of one of the finest cotton types in the world, Supima cotton (grown in the USA) which is shipped directly to our textile factory in Portugal where we weave the cotton into fabrics. Our Supima cotton is perfect for close weaving and has a thread count of 400.

Yes. Please visit our Hospitality page or contact info@marsoliving.com for more information.