Our payment provider only allows us to capture funds within seven days
of you placing your order – otherwise we have to cancel your order,
re-enter it and contact you for your credit card information again. We’d
prefer to charge you at time of shipment, but we do so when you place
your order to prevent future inconvenience.
If you would like to add items to your existing order, please place an
additional order. We do not store your credit card information and
cannot process changes made after the order is placed. We also cannot
remove items from an existing order. Instead, please return any unwanted
items once you receive your order.
Contact email@example.com within 30 minutes of placing your order to process a
cancellation. Cancellations are not guaranteed and can only be made
during business hours Monday – Friday, 9:00 – 17:00pm CEST. We cannot
cancel orders for you on Saturday or Sunday. If you are unable to
process a cancellation in time, you can initiate a return once you
receive your order.
provide free domestic shipping in Switzerland and most of the
European countries (excluded countries: Malta, Greece, Bulgaria and
note, duties and other international shipping charges are
delivery time is 2 working days after your order has been packed and
ready for dispatch in Switzerland. Orders to other European countries
can take up to 8 working days. If a product is sold out, delivery
time may be longer, and we will inform you of the situation.
you are unsatisfied with your purchase for any reason, we are happy
to accept returns within 60 days. Returns will be refunded in the
original method of payment. You must postmark your items for return
within 60 days of delivery receipt to be eligible for a refund.
note we do not accept returns on final sale items and Gift Cards.
Please allow 10 to 14 business days for your return to process. We will
send an email notification once the item(s) have been received and the
refund has been initiated. From this date, the full refund amount will
appear back in the original account within three to five business days.
If you return your items after 60 days from their delivery receipt, we
reserve the right to refuse your return.
Our return policy applies to all international orders. We are not
responsible for return shipping on international orders and are unable
to provide a label or reimburse for international return shipping
Give your bedding a second chance with Marso Living. Yes it’s true,
your old bedding may be recycled and at Marso Living, our mission is
to help you to do that. Contribute to a healthier planet and prevent
the waste of down and feather products by sending your old bedding to
our factory. Here, our experts determine whether your beddings’
lifecycle is over before being washed, dried and processed into a new
item according to the highest Swiss standards. Once made, it will be
sent to a #secondlife sale where the revenues are donated to charity.
For more information visit: marsoliving.com/secondlife
our down and down alternative items are covered by warranty. All our
pillows come with a 5-year warranty. Down duvets come with a 5-year
warranty and our down alternative duvets come with a 2-year warranty.
Marso Living grants you a warranty against any manufacturing defects
on our textile assortment.
warranty does not cover defects due to defective care (visit our care page for further information), subsequent alteration, use of force
non-compliance with care and washing instructions, exposure to heat
or moisture and soiling.
do not offer a warranty on any other items. If you believe your
product has a manufacturer’s defect upon receipt, please reach out
to our team immediately. firstname.lastname@example.org
founded Marso Living with a firm believe that everyone deserves the
highest quality of bed time. The bed is the most used furniture in our
homes and the place where we spend one-third of our day. The bed is
where we recharge, where we dream and where we make love. The bed is
simply used for so many occasions in life that we made it our mission
to improve the bed time for all of you. For more information visit our
page. But if you are wondering what the name stands for, it is simply
the first letters in our founders’ names, Marc and Sofia.
The two founders are named Marc and Sofia therefore we combined the two
names. Switzerland stands for exceptional quality, timeless elegance,
sustainability and XXX. Which are also our promises to our customers.
We require a 12-14 week lead time for large hospitality orders (10+
rooms). Smaller requests or reorders may be processed without a lead
time, depending on inventory available. Please note that shipping may
take up to 10 business days. Can Hospitality partners purchase retail
products for their properties? Yes, hospitality partners can purchase
items from our retail line for their projects. Please note that we may
require a 12-14 week lead time for larger quantities.
Unlike our retail line, our hotel-grade bedding can withstand commercial
laundering and features design details specific to housekeeping needs.
Further we are able to offer any sizes and fillings requested by the
Our Trade Program offers our retail line at special pricing and is best
suited for smaller residential projects (independent interior designers
or property owners outfitting one to five rooms). Our Hospitality
Program features our hotel-grade line and is best suited for larger
commercial projects (boutique hotels, resorts, short term residences,
gyms, spas or restaurants).
Marso Living down bedding and down alternative pillows are
manufactured in a family-owned factory in Switzerland where premium
bedding production has thrived since 1973. Our down alternative
duvets are manufactured in China, where our local agent oversees the
production and making sure our Swiss production values and standards
are applied during the whole production chain.
Living has evaluated carefully which sizes are the best for duvets
and pillows. According to our extensive research we decided to
produce only two sizes, one single and one double. Hence, our Duvets
are offered in the sizes 150x200 and 200x200 cm and our Pillows in
the sizes 50x60 or 50x90 cm.
size of your bedding items are a personal matter of taste and
comfort. Logically, we recommend the Marso Living single sized duvet
(150x200 cm) for individuals who are sleeping on a small sized
mattress up to 140 cm wide, or for the ones who love to have their
very own duvet to wrap themselves in.
recommend the Marso Living double sized duvet (200x200 cm) for
individuals or couples who are sleeping on a larger sized mattress
from 140 cm and up, or for the ones who just love having a large
we elaborated the fit of other bed cover sizes (eg. 155x200 or
200x210 cm) with the Marso Living sizes. It has been shown that there
is no problem in length or width at +/- 10 cm.
always recommend measuring your bedding carefully before making an
order to know what sizes fits your existing bed and bedding. It has
been shown that there is no problem in length or width at +/- 10 cm.
example: you have a duvet cover the size of 160x200 and wants to buy
our single Marso Living down duvet sized 150x200. This will fit well,
and you won’t hardly notice the difference in size. Find
the perfect fit here.
over Europe it is very common to differ in warmth grades for the
duvets. The scale moves from 1 (light) to 5 (very warm), whereas 3 is
cover all needs Marso Living has decided to produce a light (1-2) and
warmer version (3-4). We think that modern homes with the possibility
of heating do not require the warmth grade 5 anymore.
someone who is warm at night or lives in a warmer climate may choose
the Marso Living Lightweight duvet. Someone who lives in a colder
climate region, who likes to feel warm while sleeping or for someone
who doesn’t have any specific needs, we recommend the Marso Living
All Season Duvet.
is very common that pillows are being divided into different degrees
of density: Soft, medium and firm. See
more under products and descriptions.
Various pillow producers state, that the density grade should match
your type of sleeping. Divided into side and back sleepers (firm),
side, stomach and back sleepers (medium) and stomach sleepers (soft).
At Marso Living we believe the pillow you choose should just be the
one you prefer the most regardless of the way you sleep (if you even
give you an example, our two founders have different taste where
Sofia loves the fluffy Marso Living Soft Pillow although she is
sleeping on the side, while Marc instead prefers the little denser
one, Marso Living Medium Pillow although he mostly sleeps on his
stomach, like a starfish in his bed.
Our products are not certified organic because the organic label does
not ensure that an item is non-toxic. Items made of fibers grown
organically – but then processed with toxic chemicals – may still carry
the organic certification label. Instead, we adhere to the Oeko-Tex
certification, which surpasses all other standards in safety and
Marso Living we are committed to care for our planet and everything
on it; nature, humans and animals. All our textiles carry the
certification which means our products are free of harmful chemicals
and safe for you and our planet. Our down and feathers are ethically
sourced and certified by Downpass,
a quality certification that stands for animal protection and
Marso Living we strive to provide excellent quality bedding that
requires us to work with one of the best factories in the world. We
make all our textiles in a family owened factory in Guimarães, a
region of northern Portugal where premium textile production has
thrived since the 18th century.
all our products are made of natural fabrics. Our Sateen collection
is made of one of the finest cotton types in the world, Supima cotton
(grown in the USA) which is shipped directly to our textile factory
in Portugal where we weave the cotton into fabrics. Our Supima cotton
is perfect for close weaving and has a thread count of 400.